Terms of service

⭐ CardRealm – Terms of Service

Last updated: 14/06/2026

Welcome to CardRealm. By accessing or using our website (www.cardrealm.com.au) and purchasing our products, you agree to the following Terms of Service. Please read them carefully.


1. Overview

This website is operated by CardRealm. Throughout the site, the terms “we”, “us”, and “our” refer to CardRealm. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you may not access the website or use our services.


2. Online Store Terms

By using our site, you confirm that:

  • You are at least 18 years old, or have permission from a parent/guardian

  • You will not use our products for illegal or unauthorised purposes

  • You will not transmit viruses, malware, or harmful code

A breach of these Terms may result in immediate termination of your access.


3. Products & Availability

We specialise in trading card products, including Pokémon, One Piece, and other TCG items.

We reserve the right to:

  • Limit quantities

  • Refuse orders

  • Discontinue products

  • Update product descriptions or pricing at any time

All images are for illustration purposes only. Actual product packaging may vary.


4. Pricing & Billing

All prices are listed in AUD and include GST where applicable.

We reserve the right to modify prices at any time without notice.

By completing a purchase, you agree to:

  • Provide accurate billing and shipping information

  • Ensure your payment method is valid

  • Pay all charges incurred on your account

If we suspect fraud or unauthorised activity, we may cancel your order.


5. Shipping

Shipping times and rates are outlined in our Shipping Policy.

Once an order is handed to the courier, delivery is outside our control. We are not responsible for delays, customs issues, or lost/stolen packages, but we will assist with courier investigations.

International customers are responsible for customs duties, taxes, and import fees.


6. Returns & Refunds

Our Refund Policy outlines the conditions for returns, refunds, and replacements.

Key points:

  • Sealed products must remain unopened to be eligible

  • Opened TCG products cannot be returned

  • Damaged or incorrect items must be reported within 48 hours

  • Pre‑orders cannot be cancelled once allocated

Please review our full Refund Policy for details.


7. Pre‑Orders

By placing a pre‑order, you acknowledge that:

  • Release dates may change

  • Delays from suppliers are outside our control

  • Pre‑orders cannot be cancelled once stock is allocated

  • Orders containing pre‑order items ship when all items are available

If you want items shipped separately, place separate orders.


8. Accuracy of Information

We strive to provide accurate product descriptions, but errors may occur.

We do not guarantee:

  • That product descriptions are error‑free

  • That website content is always up‑to‑date

  • That stock levels are always accurate

We reserve the right to correct errors at any time.


9. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe on intellectual property

  • To harass, abuse, or harm others

  • To upload malicious code

  • To collect personal information without consent

Violation may result in termination of service.


10. Third‑Party Services

Our store uses third‑party providers such as:

  • Shopify

  • Payment gateways (PayPal, Afterpay, etc.)

  • Shipping carriers

These providers have their own terms and privacy policies. We are not responsible for their actions or errors.


11. Personal Information

Your submission of personal information is governed by our Privacy Policy.


12. Disclaimer of Warranties

We do not guarantee that:

  • The website will be uninterrupted or error‑free

  • The results from using the service will be accurate or reliable

All products and services are provided “as is” and “as available”.


13. Limitation of Liability

CardRealm is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

  • Delays or failures caused by third‑party services

Our maximum liability is limited to the amount you paid for the product.


14. Indemnification

You agree to indemnify and hold CardRealm harmless from any claims arising from:

  • Your breach of these Terms

  • Your misuse of our services

  • Your violation of any law or third‑party rights


15. Changes to Terms

We may update these Terms at any time. Changes take effect immediately upon posting on the website.

It is your responsibility to review this page periodically.


16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.


17. Contact Information

For questions about these Terms, contact us at:

📧 cardrealm2@gmail.com

Frequently Asked Questions

How long does it take to process my order?
Orders are processed within 1–2 business days. During peak periods or new set releases, processing may take an extra day.
Do you ship internationally?
Yes — CardRealm ships worldwide. Delivery times vary depending on your country and courier.
How long does shipping take?
Australia:
Standard: 2–8 business days
Express: 1–3 business days

International:
Standard: 7–21 business days
Express: 3–10 business days
How do I track my order?
You can track your order on our Track Your Order page using your Order Number and Email Address.
My tracking hasn’t updated — what should I do?
Tracking may take 24–48 hours to update after dispatch. Delays can occur during peak seasons or customs processing.
Are your products authentic?
Yes — all products sold by CardRealm are 100% authentic, factory-sealed, and sourced from trusted distributors.
Do you sell resealed or weighed packs?
No — we do not reseal, weigh, or tamper with any products. All items are factory-sealed.
Can I cancel my order?
Orders can be cancelled before they are shipped. Pre-orders cannot be cancelled once stock is allocated.
Do you accept returns?
Yes — for unopened, factory-sealed products within 14 days of delivery. Opened items, mystery boxes, and clearance items cannot be returned.
What payment methods do you accept?
We accept Credit/Debit Cards, PayPal, Afterpay, Shop Pay, Apple Pay, and Google Pay.
How do I contact CardRealm?
You can reach us anytime at support@cardrealm.com.au.