Shipping policy

⭐ CardRealm Shipping Policy

Last updated: 14/06/2026

At CardRealm, we aim to deliver your products quickly, safely, and securely. All orders are packed with care to ensure your trading card products arrive in perfect condition.


🚚 Processing Times

We process and dispatch orders within 1–2 business days.

During peak periods (new set releases, holidays, sales), processing may take an additional 1–2 business days.

Pre‑orders ship on or after the official release date.


🇦🇺 Shipping Within Australia

We ship Australia‑wide using trusted carriers such as:

  • Australia Post

  • Aramex

  • CouriersPlease

Standard Shipping

  • Estimated delivery: 2–8 business days

  • Includes tracking

Express Shipping

  • Estimated delivery: 1–3 business days

  • Includes tracking

Delivery times may vary depending on your location and courier delays.


💲 Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight

  • Delivery location

  • Shipping method selected

We occasionally offer free shipping promotions — keep an eye out.


📦 Order Tracking

Once your order is dispatched, you will receive a tracking number via email.

If you haven’t received tracking within 48 hours, please contact us.


🛡️ Packaging & Protection

All items are packed securely to protect sealed products, including:

  • Bubble wrap

  • Protective mailers

  • Reinforced boxes for booster boxes and cases

We treat collector items with collector‑level care.


❗ Incorrect Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided:

  • We are not responsible for lost packages

  • Re‑shipping fees may apply

If you notice an error, contact us immediately — we’ll update it if the order hasn’t shipped yet.


📦 Lost, Delayed, or Stolen Packages

Once an order is handed to the courier, delivery is outside our control.

If your package is:

  • Delayed — please allow extra time during peak seasons

  • Marked as delivered but not received — check with neighbours or your local post office

  • Lost — we will assist you in lodging an investigation with the courier

Refunds or replacements are handled case‑by‑case based on courier outcomes.


🌏 International Shipping

At this time, CardRealm ships within Australia only.

International shipping may be added in the future.


📩 Need Help?

If you have any questions about your order or shipping, contact us at:

📧 cardrealm2@gmail.com

We’re here to help.

Frequently Asked Questions

How long does it take to process my order?
Orders are processed within 1–2 business days. During peak periods or new set releases, processing may take an extra day.
Do you ship internationally?
Yes — CardRealm ships worldwide. Delivery times vary depending on your country and courier.
How long does shipping take?
Australia:
Standard: 2–8 business days
Express: 1–3 business days

International:
Standard: 7–21 business days
Express: 3–10 business days
How do I track my order?
You can track your order on our Track Your Order page using your Order Number and Email Address.
My tracking hasn’t updated — what should I do?
Tracking may take 24–48 hours to update after dispatch. Delays can occur during peak seasons or customs processing.
Are your products authentic?
Yes — all products sold by CardRealm are 100% authentic, factory-sealed, and sourced from trusted distributors.
Do you sell resealed or weighed packs?
No — we do not reseal, weigh, or tamper with any products. All items are factory-sealed.
Can I cancel my order?
Orders can be cancelled before they are shipped. Pre-orders cannot be cancelled once stock is allocated.
Do you accept returns?
Yes — for unopened, factory-sealed products within 14 days of delivery. Opened items, mystery boxes, and clearance items cannot be returned.
What payment methods do you accept?
We accept Credit/Debit Cards, PayPal, Afterpay, Shop Pay, Apple Pay, and Google Pay.
How do I contact CardRealm?
You can reach us anytime at support@cardrealm.com.au.