Refund Policy

⭐ CardRealm Refund Policy (Final Version)

Last updated: 14/06/2026

At CardRealm, we take pride in providing 100% authentic, factory‑sealed trading card products and delivering a smooth, collector‑friendly shopping experience. If something isn’t right with your order, we’re here to help.


🔄 Returns & Refund Eligibility

We accept returns under the following conditions:

✔ 1. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

We will arrange a replacement or refund.

✔ 2. Change of Mind (Sealed Products Only)

We accept change‑of‑mind returns only if the item is still:

  • Unopened

  • Unused

  • In its original factory‑sealed condition

  • In resellable condition

You must contact us within 14 days of receiving your order.

Return shipping costs are the responsibility of the customer for change‑of‑mind returns.


❌ Items That Cannot Be Returned

Due to the nature of trading card products, we cannot accept returns for:

  • Opened booster boxes, packs, decks, or accessories

  • Products where the seal has been broken

  • Mystery boxes or randomised products

  • Digital products

  • Clearance or sale items

  • Pre‑orders cancelled after the product has been allocated or shipped

Once a sealed product is opened, we cannot offer refunds based on:

  • Pull rates

  • Card quality inside the packs

  • Duplicate cards

  • Personal expectations

This is standard across the TCG industry.


📦 Return Shipping

For eligible returns:

  • Items must be securely packaged to avoid damage

  • A tracking number must be provided

  • We are not responsible for lost or damaged return shipments

If the return is due to our error (wrong item, damaged item), we will cover return shipping.


💰 Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method

  • Processing time is typically 3–7 business days, depending on your bank or payment provider

Shipping fees are non‑refundable, except in cases where we made an error.


🚫 Order Cancellations

You may request a cancellation before your order is shipped.

We cannot cancel orders that:

  • Have already been shipped

  • Are pre‑orders that have been allocated

  • Are awaiting restock from suppliers


📩 How to Request a Return or Refund

Please contact us at:

📧 cardrealm2@gmail.com Include:

  • Full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our team will respond promptly.


⭐ CardRealm — Collect With Confidence

We aim to provide a fair, transparent, and collector‑friendly experience. If you ever have concerns, reach out — we’re here to help.

Frequently Asked Questions

How long does it take to process my order?
Orders are processed within 1–2 business days. During peak periods or new set releases, processing may take an extra day.
Do you ship internationally?
Yes — CardRealm ships worldwide. Delivery times vary depending on your country and courier.
How long does shipping take?
Australia:
Standard: 2–8 business days
Express: 1–3 business days

International:
Standard: 7–21 business days
Express: 3–10 business days
How do I track my order?
You can track your order on our Track Your Order page using your Order Number and Email Address.
My tracking hasn’t updated — what should I do?
Tracking may take 24–48 hours to update after dispatch. Delays can occur during peak seasons or customs processing.
Are your products authentic?
Yes — all products sold by CardRealm are 100% authentic, factory-sealed, and sourced from trusted distributors.
Do you sell resealed or weighed packs?
No — we do not reseal, weigh, or tamper with any products. All items are factory-sealed.
Can I cancel my order?
Orders can be cancelled before they are shipped. Pre-orders cannot be cancelled once stock is allocated.
Do you accept returns?
Yes — for unopened, factory-sealed products within 14 days of delivery. Opened items, mystery boxes, and clearance items cannot be returned.
What payment methods do you accept?
We accept Credit/Debit Cards, PayPal, Afterpay, Shop Pay, Apple Pay, and Google Pay.
How do I contact CardRealm?
You can reach us anytime at support@cardrealm.com.au.