Privacy Policy

⭐ CardRealm Privacy Policy

Last updated: 14/06/2026

At CardRealm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our website (www.cardrealmaus.com.au) you agree to the terms outlined below.


1. Information We Collect

We collect the following types of information:

A. Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely by third‑party providers)

  • Account login details

  • Messages sent through our contact form

B. Automatically Collected Information

When you browse our store, we automatically receive:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Cookies and tracking data

C. Order & Transaction Information

When you place an order, we collect:

  • Order number

  • Products purchased

  • Payment method (not full card details)

  • Tracking information

  • Fulfillment status

D. Points Program Information

If you join our rewards program, we collect:

  • Points earned

  • Points redeemed

  • Rewards activity


2. How We Use Your Information

We use your information to:

✔ Process and deliver your orders

✔ Provide customer support

✔ Send order updates and tracking information

✔ Improve our website and services

✔ Prevent fraud and protect our store

✔ Manage your CardRealm Points Program account

✔ Send marketing emails (only if you opt‑in)

✔ Comply with Australian laws and regulations


3. How We Share Your Information

We do not sell your personal information.

We may share your data with trusted third parties to operate our business:

A. Shopify

Our store is hosted on Shopify. Shopify stores your data securely and processes payments.

B. Payment Providers

  • PayPal

  • Afterpay

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Credit card processors

These providers receive only the information needed to process your payment.

C. Shipping & Delivery Partners

  • Australia Post

  • Aramex

  • DHL

  • CouriersPlease

They receive your name, address, and contact details to deliver your order.

D. Analytics & Marketing Tools

  • Google Analytics

  • Meta (Facebook/Instagram)

  • Email marketing platforms (if used)

E. Legal Requirements

We may disclose information if required by law or to protect our rights.


4. Cookies & Tracking Technologies

We use cookies to:

  • Keep your cart active

  • Remember your preferences

  • Improve website performance

  • Analyse traffic

  • Personalise your shopping experience

You can disable cookies in your browser settings, but some features may not work.


5. Data Storage & Security

We take data protection seriously.

Your information is stored securely using:

  • Encrypted servers

  • Secure payment gateways

  • Shopify’s PCI‑compliant systems

  • Access controls and monitoring

We do not store full credit card numbers.


6. International Customers

If you are outside Australia:

  • Your data may be transferred to servers in other countries

  • Shopify and our partners comply with international privacy standards

By using our site, you consent to this transfer.


7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing emails

  • Request a copy of your data

To exercise these rights, contact us at cardrealm2@gmail.com


8. Email Marketing & Communication

You will only receive marketing emails if you:

  • Subscribe to our newsletter

  • Create an account and opt‑in

  • Join the Points Program

You can unsubscribe at any time.

Order confirmations and shipping updates cannot be unsubscribed from.


9. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for their privacy practices.


10. Children’s Privacy

We do not knowingly collect information from children under 13. If you believe a child has provided personal data, contact us immediately.


11. Changes to This Policy

We may update this Privacy Policy at any time. Changes take effect immediately upon posting.


12. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

📧 cardrealm2@gmail.com 📍 Sydney, NSW, Australia

Frequently Asked Questions

How long does it take to process my order?
Orders are processed within 1–2 business days. During peak periods or new set releases, processing may take an extra day.
Do you ship internationally?
Yes — CardRealm ships worldwide. Delivery times vary depending on your country and courier.
How long does shipping take?
Australia:
Standard: 2–8 business days
Express: 1–3 business days

International:
Standard: 7–21 business days
Express: 3–10 business days
How do I track my order?
You can track your order on our Track Your Order page using your Order Number and Email Address.
My tracking hasn’t updated — what should I do?
Tracking may take 24–48 hours to update after dispatch. Delays can occur during peak seasons or customs processing.
Are your products authentic?
Yes — all products sold by CardRealm are 100% authentic, factory-sealed, and sourced from trusted distributors.
Do you sell resealed or weighed packs?
No — we do not reseal, weigh, or tamper with any products. All items are factory-sealed.
Can I cancel my order?
Orders can be cancelled before they are shipped. Pre-orders cannot be cancelled once stock is allocated.
Do you accept returns?
Yes — for unopened, factory-sealed products within 14 days of delivery. Opened items, mystery boxes, and clearance items cannot be returned.
What payment methods do you accept?
We accept Credit/Debit Cards, PayPal, Afterpay, Shop Pay, Apple Pay, and Google Pay.
How do I contact CardRealm?
You can reach us anytime at support@cardrealm.com.au.