Refund policy

Refund & Returns Policy

At Card Realm, we want you to be satisfied with your purchase. This policy explains our change-of-mind returns as well as your rights if a product is faulty, damaged or incorrect.

Change of Mind Returns

We accept eligible change-of-mind returns within 30 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, unopened and in its original condition and packaging. Proof of purchase is required.

Customers are responsible for the return shipping costs for change-of-mind returns. We recommend using a tracked shipping service when returning an item.

Once we receive and inspect the returned item, we will notify you of the outcome. If the return is approved, the refund will be processed to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, defective or different from what you ordered, please contact us as soon as reasonably possible. Providing your order details and photos of the issue can help us investigate and resolve the matter quickly.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Conditions applying to change-of-mind returns, such as the 30-day return period and requirement for original packaging, do not limit your rights in relation to faulty or defective products under the Australian Consumer Law.

If a product is confirmed to have a problem covered by the Australian Consumer Law, we will also reimburse reasonable return postage costs where required.

Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

How to Request a Return

To request a return, refund or other assistance with your order, please contact us and provide your order number and details of the issue.

Email: cardrealm2@gmail.com

Please do not return an item before contacting us so we can provide the appropriate return instructions.